10th & 11th September 2019

Event Agenda Day 2


Event Agenda

08:35 - 08:50

Coffee and Networking Break

Coffee and Networking Break

08:50 - 09:10

Paul Kerrison, Head of Digital Engineering
Paul Kerrison
Head of Digital Engineering
Travis Perkins
OPENING KEYNOTE

Blueprint for the Future

In our fast-paced World of innovation, disruption and transformation, we need an IT estate that enables us to think big, start small and scale fast. However, many companies are encumbered by legacy and struggle to remain agile enough to compete effectively. To modernise our estates, we need a blueprint of what to aim for and a route to get there that reduces risk and delivers value along the way. With the right target and approach we can start the journey towards a modern, flexible estate that leverages the leading technologies and allows us to focus on solving our customers’ core problems.

09:10 - 09:30

Rob Gwatkin, Global Senior Service Delivery Manager
Rob Gwatkin
Global Senior Service Delivery Manager
Veolia

The Journey from Infancy to Maturity As Group Service Centre of Excellence in ITSM

Five years ago, Veolia IT was a disparate group of 80+ departments across the globe using different tools, methodologies, and processes. Now, more than 40 of those departments use a shared platform covering 130k end users and providing common processes in 14 languages. The Veolia ITSM Centre of Excellence is key to this. Rob Gwatkin, Global Senior SDM will describe the journey, the challenges and the successes.

09:30 - 09:50

Mark Degenaar, Chief Architect
Mark Degenaar
Chief Architect
Direct Line Group

The Age of Agile: What makes an Agile Architect?

Mark will discuss and define a profile of an Agile Architect. What makes them great, what skills are most important, how are those skills different to the past and practical approaches to growing agile capabilities.

09:55 - 10:15

Solution Provider Case Study STREAM 1/2/3

10:25 - 10:55

Efficiency Brunch

Efficiency Brunch

11:00 - 12:00

Business Meetings

Business Meetings

12:15 - 12:25

Sarah Lambert, Head of Enterprise Architecture
Sarah Lambert
Head of Enterprise Architecture
PayPoint

Data Analytics in the Driving Seat

Sarah works with the Data & Analytics team at PayPoint to leverage data assets to drive business opportunities. In this session, Sarah will discuss the results of their recent pilot. She will share the technologies implemented such as Event Hubs, Stream Analytics and SQL Azure to retrieve, transform, store and report data.

12:25 - 12:45

Jayne Lansdell, Associate Director Technology & Process
Jayne Lansdell
Associate Director Technology & Process
BGL Group

The Rise of AI - Shifting the Customer Experience to the Next Level

Jayne has spent many years working in a variety of roles across financial services and most recently in the insurance sector. Current she is focusing on developing the AI strategy across the Insurance Distribution and Outsourcing division of BGL group. Her presentation will focus on an operational use case for the application of AI in handling customer service enquiries.

12:45 - 13:05

David Asenkat, Chief Digital Officer
David Asenkat
Chief Digital Officer
Assura
CLOSING KEYNOTE

What Steps Are You Taking When Using Cloud Solutions?

People tend to think of the cloud as an “easy to use solution” when in fact it is not. Cloud computing offers organisations many benefits, but these benefits are unlikely to be realised if there are not appropriate IT security and privacy protection strategies in place. There must be a clear understanding of potential security risks associated and realistic expectations must be set with providers. In this session, David will talk about three key aspects: management, security and compliance when using the cloud.

13:05 - 13:15

Chair’s Closing Remarks

13:15 - 14:15

Lunch

Lunch