10th & 11th September 2019

Agenda


Event Agenda

08:00 - 08:30

Registration and Networking Reception

08:30 - 08:40

Victoria Higgin, Vice President - IT Transformation & CIO
Victoria Higgin
Vice President - IT Transformation & CIO
National Grid

Chair’s Opening Remarks

08:40 - 09:00

Peter Jackson, Director - Group Data Sciences
Peter Jackson
Director - Group Data Sciences
Legal & General
OPENING KEYNOTE

How To Use Data to Drive Transformation in Your Organisation

Peter has a passion for data and how it can drive innovation to completely transform organisations. He believes that data strategies must have a business outcome and should be aligned to the business objectives. In this session, he will share the story of how Legal & General have transformed the whole of their delivery across IT and data into agile with a big agile methodology. He will share his views on how to create a data driven business transformation by looking at how:

  1. The whole thing is predicated on delivery business standard.
  2. It’s all about data, not about platforms.
  3. It is is vital to create the right culture for people to deliver.

09:00 - 09:20

Bas Geerdink, Technology Lead, Big Data & AI Expert
Bas Geerdink
Technology Lead, Big Data & AI Expert
ING

Architecture and Technology Options to Enable AI

Artificial Intelligence (AI) can have many benefits to an organization, from adding some predictive models to game-changing effects such as new products and services. While the benefits of AI have been made clear and are a good progression from the ‘big data’ era of the past 10 years, many organizations struggle to translate their intentions to real business value. Starting with the end-goal in mind, the underlying architecture, infrastructure and application landscape defines the success of these initiatives.

To build a proper AI solution, a few key elements have to be put in place: a good data structure, a solid pipeline, and a mature feedback loop. Moreover, the organization structure and culture have to enable successful AI solutions; this ranges from top-down management support to small multidisciplinary team to an agile way of working. Bas has a master degree in AI and has worked in many projected to enable big data and AI in large organizations such as ING Bank, in this session he will share his vision and experience.

09:20 - 09:40

Solution Provider Case Study

09:40 - 10:00

Abhijit Akerkar, Head of Applied Sciences, Business Integration
Abhijit Akerkar
Head of Applied Sciences, Business Integration
Lloyds Banking Group

CIOs: How to be a Leader in Your AI & Automation Transformation?

Companies across the globe are embracing AI and robotic process automation. The thunder has been stolen by Data Scientists. But the path to generating value from AI models goes through the CIO’s estate. CIOs could also play an outsized role in scaling AI adoption by deploying the right infrastructure. And nothing is stopping CIOs from implementing AI and automation within their own divisions. Abhijit Akerkar will share how CIOs could step up to be the leaders in the upcoming AI driven transformations.

10:05 - 10:25

Solution Provider Case Study STREAM 1/2/3

10:30 - 11:00

Business Meetings

Business Meetings

11:05 - 11:25

Linda Ghodbani, Group Strategy Director
Linda Ghodbani
Group Strategy Director
HomeServe

Case study - Reinventing the HomeServe User Experience

Linda works with the Group CEO as the Group Strategy Director working on the digital and innovation programmes for the UK business with main aim to reinvent and create an automated end to end user experience for the customers.

In this session, Linda will discuss the results of the launch of their first pilot, she will explain how they have created a new product by creating a state-of-the-art user experience and service delivery. Linda will share the digital technology they have implemented such as algorithms to create a smart operating model to dispatch the jobs at the right time with the right contractor using an app to provide the tools, as well as the use of AI and voice processing technology for their contact centre.

11:25 - 11:45

Solution Provider Case Study STREAM 1/2/3

11:45 - 12:05

Michael Eyles, Head of Digital Ecosystem & Architecture
Michael Eyles
Head of Digital Ecosystem & Architecture
BBC

Transforming the Media Business with Digital Ecosystems & Platforms

The BBC is a large and diverse organisation, operating at global scale in a competitive and challenging technology environment that is changing radically the way in which audiences consume media. We’ll be looking at how the BBC has continually reinvented itself to take advantage of digital technologies, transforming itself from traditional broadcaster to the major online player it is today. We will focus on the importance of underlying technology platforms to deliver this transformation and new ideas being developed around the importance of digital ecosystems, data analytics and Machine Learning to both leverage existing technology and content, while driving innovation in audience experiences and services.

12:15 - 13:10

Group 1 - P2P Connect

Group 1 - P2P Connect

12:15 - 13:10

James Rule, Global Head of HR Digital and Technology
James Rule
Global Head of HR Digital and Technology
London Stock Exchange

Group 2 - Group Discussion Question Time!

James will facilitate this discussion by proposing the following 3 topics which you will discuss in your groups and then feedback to the wider group.

1. HR Data Analytics & Ethics - The data science and data pool around human behaviour– what could and should we be doing and how can HR help IT define ethics around this?

2. Employees are your best Consumer - Why is there such a disconnect between the consumer and employee experience of IT? Advocacy is a key revenue driver, and how can your people advocate your organisation if their experience is 2nd class.

3. Arise ‘Clippy the Paperclip’ - Information in the flow of work - Is there an opportunity to use bots and other AI to bring it back from the dead and improve productivity and wellbeing in the flow of work.

Group 2 - Group Discussion Question Time!

13:10 - 14:05

Networking Lunch

Networking Lunch

14:15 - 15:10

Group 2 - P2P Connect

Group 2 - P2P Connect

14:15 - 15:10

James Rule, Global Head of HR Digital and Technology
James Rule
Global Head of HR Digital and Technology
London Stock Exchange

Group 1 - Group Discussion Question Time!

James will facilitate this discussion by proposing the following 3 topics which you will discuss in your groups and then feedback to the wider group.

1. HR Data Analytics & Ethics - The data science and data pool around human behaviour– what could and should we be doing and how can HR help IT define ethics around this?

2. Employees are your best Consumer - Why is there such a disconnect between the consumer and employee experience of IT? Advocacy is a key revenue driver, and how can your people advocate your organisation if their experience is 2nd class.

3. Arise ‘Clippy the Paperclip’ - Information in the flow of work - Is there an opportunity to use bots and other AI to bring it back from the dead and improve productivity and wellbeing in the flow of work.

Group 1 - Group Discussion Question Time!

15:15 - 16:30

Business Meetings

Business Meetings

16:35 - 16:55

Victoria Higgin, Vice President - IT Transformation & CIO
Victoria Higgin
Vice President - IT Transformation & CIO
National Grid
CLOSING KEYNOTE

Leadership & Effective Change are as Important as the Technology Itself

Embarking upon a Digital Transformation isn’t solely about the technology deployed. The impact upon an organisation both in IT and the business is significant, as Peter Drucker famously said “Culture eats strategy for breakfast” and the success of the transformation and ultimately the organisational objectives will live or die on the support of its people. This session will discuss the foundational building blocks that need to be in place and considerations before and during the transformational change.

17:00 - 17:20

Solution Provider Case Study STREAM 1/2/3

17:30 - 18:15

Business Meetings

Business Meetings

18:20 - 18:50

Stuart Miller, Customer Director
Stuart Miller
Customer Director
Newcastle Building Society

Winedown Workshop One - Who Needs The Human Touch?

In a world of AI, chat bots and self-service why focus on the human touch?

Surely it is too expensive a model in these days of ever decreasing margins and pressure from the top to reduce the cost to serve?

Stuart Miller is the Customer Director at the Newcastle Building Society and he will talk about how their strategy is to build authentic long-lasting relationships with their customers and how they will do this is through their key differentiator - their people.

Winedown Workshop One - Who Needs The Human Touch?

18:20 - 18:50

Craig Hammer, Head of Business Development
Craig Hammer
Head of Business Development
Saga Group

Winedown Workshop Two - What on Earth!

Join me to learn how Saga has leveraged the voice of our people through targeted forums and surveys to understand, prioritise and deliver customer orientated change and increase staff engagement at the same time. If your business improvement programme is giving you WOEs, then I want to hear about them!

Winedown Workshop Two - What on Earth!

18:20 - 18:50

John Freer, Operations Director - Transport and Logistics
John Freer
Operations Director - Transport and Logistics
DS Smith

Winedown Workshop Three - Do You Know Your Customer?

With clever analytics driving companies, how can this be used if you don’t know who the customer is? John will share a real life example of a customer taking the supplier through their supply chain to ensure an even better partnership.

Winedown Workshop Three - Do You Know Your Customer?

18:20 - 18:50

Rob Lee, Chief Architect
Rob Lee
Chief Architect
Nationwide Building Society

Winedown Workshop Four - Data Architecture in an Agile World

Historically enterprise architecture has focused on looking at tech landscapes and deciding what products you need which can be very time consuming. Nationwide is moving away from this traditional method into a more agile way across the architecture to deliver a more strategic approach. As a result an organisation can move into a knowledge management culture where the information that people need to get hold of it at their fingertips. It’s about making a decision and allowing people to fail and to move with pace. Do you have a core direction? Have you become an expert in your topic to answer questions? What are your thoughts?

Winedown Workshop Four - Data Architecture in an Agile World

18:20 - 18:50

Duncan Macmillan, I.T. Director
Duncan Macmillan
I.T. Director
Elis

Winedown Workshop Five - How CIOs Need to Interact With Peers

The digital journey is critical to the success of the modern enterprise, however many boards are still coming to terms with the concept and consequences. The opportunities for an organisation that successfully pivots to digital are great, the consequences of not doing so can be catastrophic. The CIO has the responsibility for explaining the journey to the board, but how best to do that? In this session we’ll swap notes on communication strategies that work, and maybe one or two that don’t.

Winedown Workshop Five - How CIOs Need to Interact With Peers

18:20 - 18:50

Rob Gwatkin, Global Senior Service Delivery Manager
Rob Gwatkin
Global Senior Service Delivery Manager
Veolia

Winedown Workshop Six - Digital Sobriety

An opportunity to discuss how organisations should start to consider Digital Sobriety and think about simple measures they can take to reduce their carbon footprint in the digital workplace.

Winedown Workshop Six - Digital Sobriety

18:45 - 19:00

Coffee and Networking Break - Day 1 Close

Coffee and Networking Break - Day 1 Close

20:00 - 20:30

Drinks Reception

Drinks Reception

20:30 - 22:00

Networking Dinner

Networking Dinner